How can we help?
Find clear answers about profiles, documents, verification, privacy, billing and collaboration.
Getting started
How do I create a company profile?
Create an account, accept the legal agreements, choose a plan, complete company and representative information, then upload the required documents.
Open related page →Verification
What does Verified mean?
Verified means the required company evidence was manually reviewed through xINDEXHUB. It is not government accreditation, legal approval, or a guarantee of performance.
Open related page →Documents
Who can see company documents?
Documents are private by default. Access is limited by company roles or an accepted, active Secure Share. The owner identity document cannot be shared.
Open related page →How are expiry dates handled?
Issue and expiry dates are stored with each document. Configured reminders appear in Notifications and may be emailed before a document expires.
Open related page →Profiles
How do I share my public profile?
Use Share Your Profile on the dashboard or Share Profile on the public company page. Compatible devices open their share menu; other browsers copy the link.
Open related page →Secure Sharing
How does Secure Share work?
Choose a registered recipient, approved fields and eligible documents, then set an expiry. The recipient must accept before viewing and access can be revoked.
Open related page →Nudges
How do conversations start?
A recipient must accept a nudge before either company can continue messaging. Declining closes the request.
Open related page →Compliance
What is a compliance result?
It is an internal assessment against a company template. It does not replace legal, regulatory, financial, or procurement due diligence.
Open related page →Contracts
Who can create and sign contracts?
Only Enterprise companies can create and send contracts. Professional, Business and Enterprise companies can sign. Free companies must subscribe before signing.
Open related page →When is the final contract PDF created?
The final PDF is generated after both participating companies sign the same recorded terms. It remains downloadable by both companies from Contracts.
Open related page →Billing
Where can I manage my subscription?
Company owners and administrators can review plans, billing status, invoices, and subscription actions from Billing.
Open related page →Security
How do I enable two-factor authentication?
Open Workspace Settings, find Two-factor authentication, scan the QR code with an authenticator app, and confirm the six-digit code.
Open related page →Account
How do I request account deletion?
The company owner can submit a controlled deletion request in Workspace Settings. A platform administrator reviews the request before account access is disabled.
Open related page →Support
How can I contact xINDEXHUB?
Use the Contact page for product, account, sales, or support questions. Do not send confidential documents through the public form.
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